Careers
Our Pledge:
Alliance Elevator believes in providing favorable working conditions for their employees. Listed below are our convictions:
- You will be treated fairly, as an individual, with consideration and respect.
- To offer wages that are equal to or greater than the paid within this community by comparable employers for similar work.
- Liberal benefits are made available to you and your family
- To weigh all decisions with full regard for their effect on your well being
- Full consideration to your service and qualifications is given when making all job transfers and promotions.
- We provide a stable and secure work environment
- To ensure a safe, clean work environment for our employees
Positions:
Regional Sales Manager I - Southeast
The Regional Sales Manager I is responsible for successfully managing all facets of the Alliance Elevator Solutions' product lines, meeting both customer expectations and company profit projections within the assigned region.
Position Overview:
We are seeking a results-driven Regional Sales Manager I to drive growth, expand market presence, and exceed revenue targets within the assigned region. The ideal candidate will possess a strategic mindset and a deep understanding of sales processes in a competitive market environment.
Essential Duties and Responsibilities:
• Business Development - Identify and establish new business within the assigned region.
• Customer retention - Provide first-class customer service ensuring customer satisfaction within the assigned region.
• Provide pre-sales and post-sales support.
• Act as the primary point of contact for all customers within the assigned region.
• Quoting / Estimating via a thorough specification and architecture review
• Liaison to internal Engineering, Purchasing, and Project Management staff members based on customer requests.
• Assist with expediting orders and proposals.
• Assist with National industry trade shows and regional trade conventions.
• Forecast territory projections on a monthly and yearly basis.
• 25% travel. Monthly customer visits are required..
• Report to the National Sales Manager and complete all other duties as assigned.
The responsibilities outlined above are not exhaustive and may evolve as business needs change. Employees are asked to take on additional duties as assigned by management
Key Responsibilities:
• Develop and implement strategic sales plans to achieve regional sales targets and expand the customer base.
• Monitor sales metrics and adjust strategies to improve performance and market penetration.
• Build and maintain strong relationships with key clients, partners, and industry stakeholders.
• Analyze market trends and competitor activities to identify new business opportunities.
• Collaborate with internal teams, including Marketing, Product Development, and Operations, to ensure alignment and drive successful sales campaigns.
• Prepare and present regular sales forecasts, reports, and performance analyses to senior management.
• Ensure compliance with company policies, industry regulations, and ethical standards.
Qualifications:
• Elevator industry experience is highly recommended.
• Bachelor's degree in Business, Marketing, or a related field required.
• Minimum of 3 years of sales experience in a competitive environment.
• Proven track record of meeting or exceeding sales targets.
• Excellent communication and interpersonal skills.
• Strong analytical abilities and strategic thinking.
• Ability to travel as required to meet with clients and manage regional operations.
Skills:
• Strategic sales planning and execution
• Market analysis and business development
• Strong negotiation and closing skills
• CRM software proficiency
Compensation & Benefits:
• Comprehensive benefits package including health, dental, and retirement plans.
• Full reimbursement of approved travel expenses for business travel, including trade shows, customer visits, jobsite visits, etc.
• A company cell phone, laptop, and credit card will be issued.
• Competitive salary with performance-based bonuses.
• Comprehensive benefits package including health, dental, and retirement plans.
• Opportunities for professional growth and development.
Alliance Elevator Solutions (AES) is an Equal Employment Opportunity (EEO) employer and does not discriminate in any employer/employee relations based on race, color, religion, sex, sexual orientation, national origin, age, marital status, disability, or veteran's status. We are proud to have a strong commitment to equal opportunity in the workforce and believe in treating people with dignity and providing equal employment and advancement opportunities for all.
Technical Solutions Specialist
The Technical Solutions Specialist serves as a connection between AES customers, TechCare, and internal departments to ensure technical concerns are addressed promptly while supporting product, process, and operational improvements. This position coordinates support inquiries, tracks customer issues through resolution, identifies recurring concerns, and helps carry approved improvements through implementation. This role is a good fit for someone who is customer-focused, organized, technically curious, and comfortable working across departments to solve problems and ensure consistent follow-through.
Key Responsibilities:
• Serve as a shared point of contact for inbound TechCare calls, customer inquiries, and technical support tickets, working collaboratively with other team members to ensure timely responses and follow-up, with same-day responses whenever possible.
• Create, prioritize, route, and track support tickets in the CRM, TechCare queue, and AES ToolBOX systems while maintaining ownership of customer communication through resolution.
• Review prints, drawings, and parts lists to help identify missing, incorrect, or mismatched components; refer technical decisions to the responsible experts.
• Coordinate shipping and receiving updates and assist with warranty tracking, reporting, and supplier-related issue follow-up.
• Maintain customer and field feedback, error, and recurring-issue logs; document owners, target dates, findings, and resolutions, and identify trends requiring leadership attention.
• Coordinate assigned product, process, and operational improvement initiatives, maintaining project timelines, responsibilities, action items, and progress updates.
• Follow up with internal teams, suppliers, and other contributors on outstanding commitments and identify delays or unclear responsibilities.
• Assist with implementation of approved product improvements, supplier programs, and internal workflows across affected departments.
• Ensure approved changes are reflected, as applicable, in drawings, BOMs, configurator logic, pricing, work instructions, packing lists, ToolBOX content, and training materials; flag backlog or inventory impacts before closure.
• Develop and maintain technical support guides, FAQs, standard operating procedures, checklists, and other repeatable process documentation.
• Maintain organized support records, project notes, decisions, and updates; communicate the outcomes of resolved customer feedback.
• Participate in customer, supplier, or field visits when appropriate and with the relevant AES technical or commercial resource.
• Perform other related technical support and process improvement duties as assigned.
The responsibilities outlined above are not exhaustive and may evolve as business needs change. Employees may be asked to take on additional related duties as assigned by management.
Required Qualifications:
• Three or more years of experience in technical support, customer service, logistics, operations, or project support preferred.
• Strong customer service orientation and professional communication skills, including in escalated situations.
• Strong organization, documentation, prioritization, and follow-through skills across multiple competing requests.
• Ability to coordinate across departments and respectfully follow up on commitments.
• Technical aptitude and willingness to learn AES products, elevator and architectural prints, drawings, and bills of material.
• Familiarity with CRM, ERP, ticketing, or queue systems is helpful.
• Working knowledge of Microsoft Office, sound problem-solving skills, and attention to detail.
• Associate or bachelor's degree in business, engineering technology, operations, or a related field preferred; equivalent relevant experience considered.
• Previous AES product or elevator industry experience is a plus but not required.
Alliance Elevator Solutions (AES) is an Equal Employment Opportunity (EEO) employer and does not discriminate in any employer/employee relations based on race, color, religion, sex, sexual orientation, national origin, age, marital status, disability, or veteran's status. We are proud to have a strong commitment to equal opportunity in the workforce and believe in treating people with dignity and providing equal employment and advancement opportunities for all.
